Shipping policy
This policy applies to every order placed on noeloraz.com. All times are stated in business days, which exclude weekends and U.S. federal holidays.
1. Where your order ships from
noeloraz does not hold stock in the United States. Every order is picked and dispatched from our partner warehouse in China and travels to your U.S. address as an international shipment. Our registered office in Albuquerque, New Mexico is an administrative address only — no goods are held or shipped from it.
2. Processing time
3 to 5 business days from the moment payment is confirmed.
3. Transit time
8 to 12 business days after dispatch.
4. Total estimated delivery
11 to 17 business days from the day you order. These are estimates based on our carriers' normal performance and are not guaranteed dates. Customs inspection, severe weather and carrier backlogs can add time, and we will tell you if we learn of a delay on your parcel.
5. Shipping rates
- Flat rate: $7.95 per order.
- Free shipping on orders of $60.00 or more, measured on the order subtotal after any discount code is applied.
6. Where we ship
We ship to the 48 contiguous United States only. We are not able to ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands or any other U.S. territory, and we do not ship to military APO, FPO or DPO addresses.
7. Carriers and P.O. Boxes
We ship with USPS and FedEx. We select the carrier; you cannot choose it at checkout. We do deliver to P.O. Boxes. Orders addressed to a P.O. Box are always sent by USPS, because FedEx does not deliver to P.O. Boxes.
8. Duties and taxes
The price shown on the product page includes import duties, and nothing further is collected from you by the carrier when your parcel is delivered. We are not currently registered to collect U.S. sales tax, so no sales tax is added at checkout; if that changes, any tax due will be calculated and shown to you at checkout before you pay.
9. Tracking
You receive a tracking number by email as soon as your parcel is dispatched. Tracking can take 2 to 4 business days to show its first scan while the parcel is in the international leg of its journey. This is normal and does not mean the parcel is lost.
10. Wrong or incomplete addresses
Please check your address before you confirm the order. If a parcel is returned to us because the address was incomplete or incorrect, we can reship it once you confirm a corrected address; a second $7.95 shipping charge applies. If you spot a mistake, email support@noeloraz.com within 24 hours and we will correct it before dispatch at no cost.
11. Lost or undelivered parcels
If tracking shows no movement for 10 business days, or shows delivered but nothing arrived, email us. We will open a trace with the carrier and either replace the order or refund it in full once the trace is resolved.
12. Cancellations
You can cancel for a full refund within 24 hours of placing your order. After that the order has entered fulfillment and cannot be stopped; you can still return it under our Refund and Returns Policy.
Questions: support@noeloraz.com — we reply within 24 hours.