Frequently asked questions
Sizing and fit
How do I choose a size? We do not yet have a measured size chart for every style, and denim sizing is not consistent between brands. Each product page lists the sizes we can ship. If you are unsure, email support@noeloraz.com with the style name, your usual U.S. jean size and your waist and hip measurements in inches, and we will tell you which size to order before you buy.
What do the rise names mean? High rise sits at or above the navel, mid rise sits just below it, low rise sits on the hip. The rise is listed on every product page.
Do you carry plus sizes? Yes, in three styles: our high waisted baggy wide leg (1X to 5X), our pull on denim jeggings (1X to 4X) and our mid low rise wide leg (14 Plus to 24 Plus). Every other style runs in the size range shown in the dropdown on its product page, and the sizes shown there are the sizes we can ship.
What is the difference between wide leg, baggy and barrel? Wide leg is straight and wide from the hip down. Baggy is loose everywhere, including the seat. Barrel is roomy through the thigh and narrows again at the hem, so it reads cropped even when it is not.
Are the jeans stretchy? It depends on the style. Styles described as stretch denim have noticeable give; styles described as cotton denim have little or no give. The description on each product page states which.
Orders and shipping
How long until my order arrives? 3 to 5 business days to process, then 8 to 12 business days in transit. Total: 11 to 17 business days. Business days do not include weekends or U.S. federal holidays.
Where does my order ship from? Our partner warehouse in China. We do not hold stock in the United States.
What does shipping cost? A flat $7.95 per order. Free on orders of $60.00 or more, calculated after any discount is applied.
Where do you ship? The 48 contiguous United States only. We are not able to ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or APO, FPO and DPO addresses.
Can you ship to a P.O. Box? Yes. Orders to a P.O. Box are sent by USPS, because FedEx does not deliver to P.O. Boxes.
Will I be charged customs or duties on delivery? No. Import duties are already included in the price on the product page, and nothing is collected from you by the carrier at delivery.
Is sales tax added at checkout? We are not currently registered to collect U.S. sales tax, so no sales tax is added at checkout. If that changes, any tax due will be calculated and shown to you at checkout before you pay.
Can I cancel? Yes, within 24 hours of placing the order. After 24 hours the order has entered fulfillment and cannot be cancelled — you can still return it once it arrives.
Returns and refunds
How long do I have? 30 days from the day the parcel is delivered to you.
Do I pay to return? No. We email you a prepaid return label. There is no restocking fee.
Do I get the original $7.95 shipping back? Not if you simply changed your mind. If the item arrived damaged or we sent the wrong item, you are refunded in full including that $7.95.
How long does the refund take? We issue it within 5 to 7 business days of the warehouse receiving your return. Your bank or card issuer then takes a further 3 to 10 business days to post it.
Caring for your denim
Wash cold, inside out, with similar colors, and hang to dry. Heat is what shrinks denim and fades a wash. Dark washes will lose some indigo on the first two or three washes — wash them separately.