You have 30 days from the day your parcel is delivered to return any item. Returns are free — we provide the label and we do not charge a restocking fee.
1. How to start a return
- Email support@noeloraz.com with your order number and which item you are returning.
- Tell us the reason. If the item arrived damaged or is not what you ordered, attach photos of the item and of the shipping label.
- We reply within 24 hours with a prepaid return label and the return address.
- Pack the item, attach the label, and drop it off. Keep the drop-off receipt until your refund lands.
Do not ship anything back before you have a label from us. Parcels that arrive without a return authorization cannot be matched to an order and cannot be refunded.
2. Condition we can accept
For a change-of-mind return, the jeans must be:
- unworn outside and unwashed;
- with the original tags still attached;
- in the original packaging;
- free of stains, marks, perfume, smoke odor and pet hair.
Trying a pair on indoors is fine — that is what the 30 days are for.
These conditions do not apply if the item arrived damaged, faulty or incorrect. In that case send us photos and we will take it back regardless of condition.
3. Where returns go
Our U.S. returns facility:
2460 Coral St, Vista, CA 92081, United States
This address is for authorized returns only. It is not a store and does not accept walk-ins or unannounced parcels. Do not return items to our registered office in Albuquerque.
4. Who pays
- Return shipping: we pay. The label we send you is prepaid.
- Restocking fee: none.
- The original $7.95 shipping charge: not refunded on a change-of-mind return. It is refunded in full if the item was damaged, faulty, or not the item you ordered.
5. Exchanges
We exchange for a different size or color of the same style, subject to availability. Tell us the size or color you want when you email us. If the replacement is unavailable, we refund you instead.
6. Refund timing
- We issue the refund within 5 to 7 business days of our warehouse receiving and inspecting your return.
- Your bank or card issuer then takes a further 3 to 10 business days to post the credit to your statement. That second window is controlled by your bank, not by us.
Refunds are always issued to the original payment method. We cannot refund to a different card or account.
7. Damaged, faulty or incorrect items
Email us with photos of the item and of the shipping label. We will send a prepaid label and, once we have confirmed the issue, refund you in full including the original $7.95 shipping — or send a replacement, whichever you prefer.
8. Cancellations
Orders can be cancelled for a full refund within 24 hours of being placed.
9. Items we cannot take back
Items returned after the 30-day window, items returned without a return authorization, and items that have been worn outside, washed, altered or damaged after delivery.
Questions: support@noeloraz.com — we reply within 24 hours.